5.16 Reinstating cards

The Reinstate Card workflow allows you to reassign a canceled card to its original user. This may be useful if you cancel a card that does not need to be canceled; for example, if a cardholder reports their card as missing, then subsequently finds it before the replacement card has been issued.

Once you have reinstated a card, you must activate it before it can be used. The credential profile for the card must require activation. If the card is not present when you use the Reinstate Card workflow, you cannot use self activation; you must use the Assisted Activation workflow instead.

Note: You cannot reinstate a card that has expired.

The cardholder must have card issuance approved, and must be able to be issued the current version of the card profile. The operator who is using the Reinstate Card workflow must also have permissions to issue the card profile. Both the card profile and the cardholder must still exist in the MyID system – you cannot reinstate a card if either have been deleted.

Note: Reinstate Card is currently supported only for PIV cards.

To reinstate a card:

  1. From the Cards category, select Reinstate Card.

    You can also launch this workflow from the View Device screen in the MyID Operator Client; this launches the workflow with the card already selected. See the Reinstating a device section in the MyID Operator Client guide for details.

  2. Insert the card to be reinstated, or search for the card you want to reinstate remotely.

    If you search for the card, you must search for the cardholder, then select from the list of available devices for that cardholder.

  3. On the person details screen, confirm that you have selected the correct person.

  4. Click the Details tab and check that there are no pending card replacement requests.

    If there are any pending requests, you can continue with the reinstatement, but you must cancel the card replacement jobs manually.

  5. Click OK.
  6. On the Warning dialog, click Yes to continue.

  7. Check the details of the card profile.

    Note: You cannot change the card profile for the card.

  8. Click OK to reinstate the card.

    This completes the workflow.

  9. Activate the card.

    Once the card has been reinstated, you must activate the card before you can use it.

    Note: If your system or the card profile is set up to require biometric verification for issuance, the cardholder must verify their biometrics to complete the activation. Make sure that you carry out the activation on a system that has a suitable biometric reader.

    • To activate a card yourself, insert the card into the card reader at the MyID logon screen and follow the instructions.
    • To activate a card for another user, from the Cards category, select Assisted Activation.